Shipping Policy

Thank you for shopping with Caribbean Castaways! Many of the products in our store are made especially for you when you place your order. Because we use print-on-demand production partners, shipping works a little differently than it does with a traditional retail store.

We want to make the process as clear as possible so you know what to expect.

Order Processing & Production

Many Caribbean Castaways products are made to order. Once your order is placed, it is sent to one of our production partners for printing, embroidery, or fulfillment.

Most orders are produced and ready to ship within approximately 2–7 business days. Production times are estimates and may vary depending on the product, production facility, inventory availability, order volume, holidays, or other circumstances outside of our control.

Production time is separate from shipping/transit time.

Shipping & Delivery Times

Once your order has been produced and shipped, delivery time will depend on the shipping method, carrier, destination, and fulfillment location.

Any delivery dates shown at checkout or provided with your tracking information are estimates and are not guaranteed delivery dates.

Carrier delays, severe weather, holidays, high shipping volumes, and other circumstances outside of our control may occasionally affect delivery times.

Shipping Rates

Shipping charges, when applicable, are calculated and displayed during checkout based on the products in your order and the delivery destination.

Because our products may be fulfilled by different production partners, shipping costs can vary between products.

Multiple Packages

Your order may arrive in more than one shipment.

Different products may be produced at different facilities or by different production partners. For example, a shirt, hat, sticker, or other item ordered at the same time may be produced and shipped separately.

If this happens, you may receive multiple tracking numbers and your packages may arrive on different days.

There is no need to be concerned if only part of your order arrives first.

Order Tracking

When tracking information is available, you will receive a shipping confirmation email containing your tracking information once your order ships.

Please allow some time for the carrier's tracking system to update after your shipping notification is sent.

Incorrect Shipping Addresses

Please carefully review your shipping address before completing your order.

If you notice an error after placing your order, contact us as soon as possible. We will make every reasonable effort to update the address before the order enters production or ships, but we cannot guarantee that an address can be changed once fulfillment has begun.

Once an order has shipped, we generally cannot redirect or change the delivery address.

Customers are responsible for providing a complete and accurate shipping address. Additional shipping or replacement costs resulting from an incorrect or incomplete address may be the responsibility of the customer.

Packages Returned to Sender

Packages may be returned to the fulfillment facility because of an incorrect or incomplete address, an unclaimed package, failed delivery attempts, or other carrier-related issues.

If your package is returned to sender, please contact us so we can review the situation and determine the available options.

Additional shipping charges may apply if the package needs to be reshipped because an incorrect or incomplete shipping address was provided when the order was placed.

Lost or Delayed Packages

If your tracking information has not updated for an extended period or you believe your package may be lost, please contact us.

We will work with our production partner and/or shipping carrier to investigate the shipment.

Please keep in mind that occasional carrier delays can occur and are outside of our direct control.

If tracking shows that a package has been delivered but you cannot locate it, we recommend first:

1. Checking around your property and delivery location.

2. Checking with other members of your household or neighbors.

3. Confirming that the shipping address on your order is correct.

4. Contacting the local carrier or post office with the tracking number.

If you still cannot locate the package, contact us and we will help determine the next steps.

Damaged, Defective or Incorrect Items

We want you to receive exactly what you ordered.

If your item arrives damaged, defective, misprinted, or you receive the wrong product, please contact us as soon as possible and include:

• Your order number

• A description of the problem

• Clear photos showing the issue

We will review the problem and, when appropriate, arrange a replacement or other resolution.

Because our production partners have time limits for reporting manufacturing and fulfillment issues, we recommend contacting us within 30 days of delivery.

Made-to-Order Products

Because many of our products are created specifically when an order is placed, please keep this in mind when ordering sizes, colors, and quantities.

Shipping issues are handled separately from returns or exchanges related to sizing, preference, or change of mind. Please see our Return & Refund Policy for complete information regarding returns and exchanges.

International Orders

For international orders, delivery times may vary considerably depending on the destination and customs processing.

International customers may also be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges, when applicable, are the responsibility of the customer and are not included in our product or shipping prices unless specifically stated during checkout.

Holiday & Peak-Season Shipping

Production and shipping times may be longer during holidays, major sales events, severe weather events, and other periods of unusually high order volume.

If you are purchasing an item for a holiday, birthday, vacation, or other specific date, we strongly recommend ordering well in advance.

While we do our best to provide accurate shipping estimates, we cannot guarantee arrival by a specific date unless a guaranteed shipping service is specifically offered.

Questions About Your Order

If you have questions about your shipment, please contact us through the contact information provided on our website.

Please include your order number whenever possible so we can locate your order quickly.

Thank you for supporting Caribbean Castaways and our salty lifestyle!

Caribbean Castaways