Refund policy
Return & Refund Policy
Thank you for shopping with Caribbean Castaways! Because each item is printed especially for you when you order, all sales are final and we are unable to accept returns or exchanges for wrong sizes or mind changes.
Damaged, Defective, or Wrong Items If your item arrives damaged, defective, or with a printing error, please contact us within 30 days of delivery at castawaycontent@gmail.com with:
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Your order number
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Clear photos of the issue (including the photo of the damaged area/item and shipping label)
Once verified, we will happily send you a replacement at no extra charge or issue a full refund.
Sizing & Mind Changes (Buyer’s Remorse) Because items are printed on demand as soon as an order is placed, we do not accept returns or exchanges for incorrect sizing, color preferences, or general changes of mind. Please review our size guides on each product page carefully before ordering.
Lost Packages or Shipping Issues If your tracking information shows "Delivered" but you haven't received your package, please check with your local postal carrier first. If a package is lost in transit (and tracking never updates to delivered), reach out to us within 30 days so we can assist.